Refund and Cancellation Policy

Last updated:

1. Refund Eligibility

• Refund requests must be made within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (order number or receipt) is required.
• Custom or personalised orders are non-refundable.

2. Non-Refundable Items

• Opened or used fragrance products (for hygiene reasons).
• Gift cards and promotional items.
• Items marked "Final Sale".

3. How to Request a Refund

1. Email support@fragcents.co.za with your order number.
2. We will confirm eligibility within 2 business days.
3. Return the product to the address provided, at your own cost (unless the item was faulty or incorrect).
4. Once received and inspected, refunds are processed within 7–10 business days.

4. Order Cancellations

• Orders may be cancelled within 12 hours of placement, provided they have not shipped.
• To cancel, email us immediately with your order number.
• Once shipped, orders cannot be cancelled — please use the refund process instead.

5. Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs.

7. Contact Us

Email: support@fragcents.co.za

Phone: 072 043 1327

Address: 704 Prelude, Sagewood, Midrand, South Africa